Shipping policy

At Smartuz, we are committed to delivering your kitchen accessories quickly, safely, and reliably. Please read the details below regarding our shipping process.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive an email confirmation with tracking information once your order has shipped.

Orders placed after 5:00 PM will be processed the next business day.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Domestic orders (within [Insert Country]): 3–7 business days

International orders: 7–21 business days (depending on customs and destination)

Delivery times are estimates and not guaranteed.

Shipping Carriers

We work with trusted carriers (such as DHL, FedEx, UPS, and national postal services) to ensure reliable delivery. Carrier availability may vary based on your location.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to import duties, customs fees, and taxes.

These charges are the responsibility of the customer and are not included in product prices or shipping costs.

Smartuz is not responsible for delays caused by customs.

Delivery Issues

We are not liable for delays caused by carriers, customs processing, or events beyond our control.

Once an order has been handed over to the carrier, the risk of loss passes to the customer.

If your package is lost or damaged during transit, please contact us at smartuz152@gmail.com
, and we’ll do our best to assist.

Mailing Address Information:

30 N Gould St Ste R, Sheridan, WY, 82801, USA

Customers are responsible for providing accurate shipping details. Smartuz is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

Shipping Restrictions

We currently do not ship to P.O. Boxes, APO/FPO addresses, or countries restricted by international trade sanctions.

Certain products (e.g., fragile kitchenware, oversized items) may have limited shipping availability.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

📧 smartuz152@gmail.com

🏬 Smartuz – Kitchen Accessories Store